Returns & Exchanges
At Altec Lansing, we want you to be completely satisfied with your audio experience. If you are not happy with your purchase, you may return your product within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Pack Your Gear
Securely place the item in its original packaging, including all cables, manuals, and accessories that were included in the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing