Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker with my device?
Turn on your speaker; it will automatically enter pairing mode. Enable Bluetooth on your device, search for the speaker's model name, and select it to connect. For 'Just Listen' models, look for the flashing LED indicator.
What is the 'Everything Proof' rating?
Our 'Everything Proof' products are IP67 rated, meaning they are waterproof, dustproof, and shockproof. They can be submerged in up to 1 meter of water for 30 minutes and are designed to float for easy retrieval.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for electronics?
We offer a 30-day money-back guarantee on all products purchased directly from our website. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
What kind of warranty comes with Altec Lansing products?
Most of our audio products come with a one-year limited hardware warranty that covers manufacturing defects in materials and workmanship under normal use.
Can I link multiple speakers together?
Yes, many of our newer models feature 'House Party Pairing' or 'True Wireless Pairing,' allowing you to sync up to 50 compatible speakers for a multi-room or amplified audio experience.